Combat Stress Trading Ltd
Combat Stress is committed to protecting the personal information of all visitors to its website and online shop. We recognise our obligation to keep personal information secure and to tell you how we use information we collect about you. Please see our privacy statement below on what we do with your data. Combat Stress Privacy Statement and Fundraising and Communications Policy https://www.combatstress.org.uk/privacy
Our data protection representative is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details below.
We will only use your personal data as the law allows us to. Most commonly we will use your personal data in the following circumstances.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example to provide you with goods). In this case, we may be unable to process an order for a product and fulfil our contract with you. We will notify you at the time if this is the case.
We may have to share your personal data for the purpose of fulfilling our contract with you. These may include
The security of your data is very important to us and we are committed to protect the personal information we collect about you. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way. In addition we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. Your personal data is processed only on our instructions and are subject to a duty of confidentiality. We have procedures in place to deal with a suspected date breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your data for as long as necessary to fulfil the purposes we collected it for, satisfying any legal, accounting, or reporting requirements. To determine the length of retention we will consider the amount, nature and sensitivity of the personal data, the possible risk from unauthorised use or disclosure, the purpose for which we process your personal data and whether we can achieve those purposes through other means and the applicable legal requirements.
If you advise us that the data we hold about you is incorrect or incomplete we will correct and complete the information as soon as possible.
You have the right to request that your personal data be deleted, we will delete your data immediately unless continued retention is necessary and permitted by law.
You have the right to object to use processing your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
You have the right to request that we suspend processing your personal data, but hold it for you, in the event the data we hold is inaccurate, the processing is unlawful or we no longer need the personal data. Once restricted, we will only continue to process your personal data if you consent or we have legal basis for doing so.
You have the right to access information held about you and any access request will usually be free of charge.
You have the right to receive a copy of your personal data that you gave to us
You may withdraw your consent at any time where we are relying on consent to process your personal data. However this will not affect the lawfulness of any processing carried out before you withdraw your consent.
We may need to request specific information from you to confirm your identity and ensure your right to access your personal data.
We will try to respond to legitimate requests within one month. Occasionally it may take us longer if your request is complex or you have made a number of requests. In this case, we will keep you updated.
We do not store credit card details nor do we share financial details with any 3rd parties.
Contact details:
Combat Stress Trading Ltd
Email address: dpo@combatstress.org.uk
Postal Address: Combat Stress Trading Ltd, Tyrwhitt House, Oaklawn Road, Leatherhead, Surrey KT22 0BX
Should you have any concerns we would welcome the opportunity to deal with them in the first instance. Please raise any concerns to with our Data Protection officer dpo@combatstress.org.uk. You have a right to make a complaint at any time to the ICO (Information Commissioner’s Office, the UK supervisory authority for data protection issues www.ico.org.uk
Our websites may include links to third party websites, plug-ins and applications which operate independently from us. We have no control over these websites and would encourage you to read the privacy policy of every website you visit.
Our sites and services are not intended for children and we do not knowingly collect any data relating to children. If you become aware that your child, any child under your care, or a person otherwise not able to provide valid consent has provided us with information without a parent or guardian’s consent, please contact us immediately.
We reserve the right to change or add to this privacy policy from time to time. Any changes in the future will be posted to this page. The date of the most recent update will be posted at the top of this page.