Combat Stress Trading Ltd
We want you to be happy with your purchase and we accept returns of unused and undamaged items in the original packaging according within 14 days of receipt.
If you contact us outside of this period we will not be able to refund/exchange the order.
All unwanted goods should be returned in a resaleable condition (unless damaged upon receipt) enclosing your completed form stating what the problem was with the item and the reason for return. This does not affect your statutory rights. For more information on your statutory rights please visit http://www.consumerdirect.gov.uk.
When you send your item back to us we will process the returned item and offer you the choice of a replacement or a refund including the cost of the initial postage fees charged.
Please always ask for a 'Proof of Postage' certificate from the Post Office when returning items to us.
If you request a refund we will refund the full price of the goods excluding any mandatory delivery charges incurred (unless the products were damaged on receipt or incorrectly supplied to you). Please be aware that any voluntary contribution that is made during purchase is a charitable donation and will not constitute a delivery cost capable of being refunded.
You will receive notification via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase.
If you wish to contact us about returns or to make a complaint click here Email: shop@combatstress.org.uk.
The following items are non-refundable and cannot be returned
Policy on Exchange - we will exchange your product under the following circumstances:
If an exchange is requested rather than a cancellation, we will arrange for collection or provide a free shipping address for return of the products in the event of the products being exchanged fall within the above criteria otherwise you must pay the return postage cost.
Some items cannot be returned for hygiene reasons eg. socks, earrings and underwear, foodstuffs, personalised products.